Returns

Returns Policy for Mallow Out

Hello, our fellow sprinkle-loving, marshmallow-munching friends! At Mallow Out we’re baking up batches of fluffy joy, and we want every bite to feel like a cupcake party in your mouth! Our returns policy is as sweet as a swirl of frosting, sprinkled with UK law to keep things fair and fun. Let’s dig into the yummy details!

1. Marshmallows: Too Fluffy to Return (Change-of-Mind)
Our marshmallows are baked fresh, soft as a cupcake’s heart, and super perishable. That means, per the Consumer Contracts Regulations 2013, we can’t take them back just because you’ve decided to skip the sugar rush. So, pick your flavors with care—once they’re in your cart and out the door, they’re ready to be gobbled up, not returned! (Unless something’s gone wonky—keep scrolling for that!)

2. Cupcake Catastrophe? (Faulty, Damaged, or Incorrect Items)
If your marshmallows show up looking like a cupcake that fell off the tray—squashed, not as described, or just plain wrong—we’re here to frost over the problem, thanks to the Consumer Rights Act 2015!

Sprinkle us a note: Ping us at [your email] or call [your phone number] within 48 hours of delivery to let us know something’s off.

Our sweet fix: We’ll whip up a full refund (including delivery costs) within 14 days of getting the goods back, or we’ll send a fresh batch of marshmallow magic if you’d like, depending on stock.

How to send ‘em back: Email us your order number and a quick scoop on the issue (bonus sprinkles for photos!). We’ll toss you a prepaid return label and super-easy instructions. Please don’t ship anything back without a quick chat first!

Condition: Return the marshmallows as close to their original fluffy state as possible (we get it, they’re perishable, so no need to stress!).

3. Timing for Wonky Treats
Within 30 days of delivery: You get a full refund, no questions asked—faster than you can lick frosting off a cupcake! 
marshmallows left our kitchen in tip-top shape.

4. Change of Heart Before We Ship?
Decided you don’t need that extra marshmallow sweetness? No problem, you speedy cupcake! Contact us at [your email/phone] within 24 hours of placing your order, and we’ll cancel it quicker than you can blow out birthday candles. Full refund, no drama. Once those fluffy treats are on their way, our standard policy applies.

5. Refunds: Sweet and Simple
We’ll pipe your refund back to your original payment method within 14 days of receiving the returned marshmallows (or proof you sent them back for faulty items). You’ll get a cheery email from us when it’s done—sweeter than a cupcake’s first bite!

6. Delivery Disasters
If your marshmallows get lost in the mail or arrive looking like they rolled through a frosting storm, let us know within 7 days of the expected delivery date. We’ll bake up a replacement or refund to make your day as bright as a cupcake tower!

7. Got a Question?
Need help? Sprinkle us a message at [your email] We’re here to keep your marshmallow experience as delightful as a cupcake with extra frosting!